Frequently Asked Questions

Billing

  • What forms of payment are accepted by TRANSGUARD?

  • Can I pay my monthly installment billing via reoccurring automatic debit?

  • Can I wire my payments to TRANSGUARD

  • When should my payment reach TRANSGUARD?

  • Where do I send my TRANSGUARD premium payments?

  • Who do I contact if I have a question on my bill?

  • I misplaced my Invoice or Statement, how do I request a copy?

  • How do I read my invoice?

Corporate Relocation

  • What should I do after a loss?

  • Who should I contact if I have damage?

  • How long do I have to file a claim?

  • Do I need to talk to someone immediately?

Independent Contractor Claims

  • One of my helpers has been hurt and I purchased workers’ compensation coverage. How should I proceed?

  • One of my helpers is stating that he was hurt while working with me but I disagree. Do I still need to report a claim?

  • If I am off work, when will I start receiving a check? How much will I receive?

  • I received some legal paperwork that says I am being sued by an employee for workers’ compensation benefits. How should I proceed?

  • What is Occupational Compensation?

Marketing

Moving & Storage Program Claims

Underwriting & Customer Service

  • Do you offer monoline coverages?

  • What coverages does TRANSGUARD offer?

  • When can I expect to receive my policy/certificate of coverage?

  • How do I request a change to my policy?

  • How long does it take to receive a change to my policy?

  • How do I get a loss run report?

  • How do I access the Motor Carrier Portal?